Refund policy

Made-to-order items

Each item is printed for your order. We do not accept routine returns or exchanges for a change of mind or a size or color selected at checkout. Please review the product details and available size guide before ordering. This policy does not affect rights you have under applicable law.

Our 30-day quality guarantee

If an item arrives damaged, misprinted, defective, or different from what you ordered, email puertoricanprideful@gmail.com within 30 days of delivery. Include your order number, a description of the problem, and clear photos if possible. We will review the issue and provide a replacement or refund at no additional cost when the item is defective or incorrect. If your package is lost in transit, contact us with your order number so we can investigate and arrange a replacement or refund as appropriate.

Please do not mail an item to the address on its shipping label or to our published contact address. If we need an item returned, we will provide the correct return address and a prepaid shipping label or other instructions. Our print partner does not process customer returns.

Cancellations and refunds

To request a change or cancellation, email us as soon as possible. Because production can start quickly, we cannot guarantee changes or cancellation after an order enters production. If we cancel an unfulfilled order or approve a refund, we will return the eligible amount to the original payment method. Your payment provider controls when the credit appears. If you have not received an approved refund after 10 business days, contact us and we will check its status.